Runster strictly keeps the user information it collects confidential and has established a sound user information protection system to provide every user with reliable and assured services:
1. Clear and definite
We will try our best to explain the privacy policy to you in plain language so that you can have a clearer understanding of how we protect and process the information we collect.
2. Protect rights and interests
We will take adequate and reasonable measures to protect your privacy rights.
3. Respect users
We respect the free exercise of users' rights to choose and know, and allow you to manage your personal information.
4. Necessary safety
We will only collect necessary information and use this information to provide you with safe and detailed services.
5. Timely and considerate
We will always listen to your inquiries and answer your questions as soon as possible.
We hope that you will read the "Privacy Policy" (hereinafter referred to as "this Policy") carefully and learn more about how we collect and use information, so that you can better understand our services and be more consistent when choosing whether and what services to choose. Your true meaning.
Please read this policy carefully before registering or using our services. If you use the services we provide, it means that you agree with what we have stated in this policy.
If you have questions, please contact us.
For better explanation, the following concepts in this policy refer to:
Personal commonly used device information: refers to the basic description of personal commonly used devices including hardware serial number, device MAC address, software list, unique device identification code (such as IMEI/android ID/IDFA/OPENUDID/GUID, SIM card IMSI information, etc.) information about the situation.
Personal information refers to various information recorded electronically or in other ways that can identify a specific natural person alone or combined with other information or reflect the activities of a specific natural person. We will collect and use your information for the following purposes described in this policy. personal information:
Business functions that collect personal information and personal information collected
We will provide you with the following services and collect the information listed below when providing the following services:
1. To help you use Runster related services.
In order for Runster users to have rich and complete information to improve accuracy and efficiency, you also need to provide nickname, gender, birthday, self-introduction, personal photo permissions or storage permissions (if you choose to take a profile photo, camera permissions are required). Profession.
If you do not provide this kind of information, you may not be able to use all of our services properly.
If you provide the following additional information, it will help us provide you with a better service and experience: Microphone permissions. However, if you do not provide this information, it will not affect the basic business functions of using this service.
The above information you provide will continue to be used by us during your use of this service. We will keep your information until you cancel your account. When you cancel your account, we will stop using and delete or anonymize the above information.
The above information is only stored in the country where the user is located. If cross-border transmission is required, we will obtain your authorization separately.
2. To help you use the payment function.
The payment function is provided to you by a third-party payment institution that cooperates with us. The third-party payment institution will need to collect your information, and we will not be able to obtain your information. Refusal to provide information will only prevent you from using the above payment functions, but will not affect your use of other functions of Runster.
3. To ensure the safe operation and operational quality of software and services.
In order to ensure the safe operation, quality and efficiency of the software and services, we will collect your hardware model, operating system version, international mobile equipment identification number, unique device identifier, network device hardware address, IP address, software version number and Network access method. In order to prevent malicious programs and ensure operational quality and efficiency, we also collect software crashes, operation logs, performance data and application sources. We may use your account information, device information, service log information and information that our affiliates and partners can share with your authorization or in accordance with the law to determine account security, perform identity verification, detect and prevent security incidents.
4. To provide you with personalized services.
In order to provide you with certain personalized services, we will collect your information that you provide to third parties that cooperate with us, subject to your authorization. If you do not authorize us to obtain your relevant information, you will not be able to enjoy certain personalized services, but this will not affect your use of other functions of Runster.
User portraits and personalized push instructions
In order to realize the function of personalized recommendation, we will conduct comprehensive statistics based on the information collected in the above functions and conduct feature and preference analysis through algorithms to push other users who may be interested in you and push the information that may be of interest to you. Community content. If you do not need the personalized push service, you can turn off the personalized push service in "My-Settings-Account Security".
How we use the information we collect
We will use your information for the purposes stated above. When we want to use information for other purposes not specified in this policy, we will obtain your consent in advance. When we want to use the information collected for a specific purpose for other purposes, we will obtain your consent in advance.
2. How we use Cookies, similar technologies and SDK technologies
Cookies
In order to ensure the normal operation of the website, provide you with an easier access experience, and recommend content that may be of interest to you, we may store small data files called cookies on your computer or mobile device. Cookies usually contain an identifier, the site name, and some numbers and characters. You can perform corresponding data clearing operations in your browser.
Other technologies
In addition to cookies, we also use other similar technologies on our website. The member SMS notifications or Runster assistant site notifications we send to you may contain address links to the content of our website. If you click on the link, we will track the click to help us understand your product or service preferences so that we can We proactively improve the customer service experience. If you do not want your activities to be tracked in this way, you can unsubscribe from our mailing list at any time.
SDK technology
SDK technology is provided by third-party organizations we cooperate with, and we can only know the permissions they require to obtain authorization. The third party will need to collect your information, and we will not be able to obtain your information unless the third party explicitly discloses to us the sensitive information to be collected. The permissions third parties require and the sensitive information collected is explicitly disclosed to us are detailed below.
Shared
We will not share your personal information with companies, organizations and individuals other than Runster service providers, except in the following circumstances:
1. Sharing with explicit consent: After obtaining your explicit consent, we will share your personal information with other parties;
2. Sharing under legal circumstances: We may share your personal information externally in accordance with laws and regulations, litigation and dispute resolution needs, or as required by administrative and judicial authorities in accordance with the law;
3. Sharing with affiliated companies: In order for us to jointly provide you with services based on associated accounts, recommend information that may be of interest to you, or protect the personal and property safety of Runster affiliated companies or other users or the public from infringement, your personal information may Will be shared with our affiliates. We will only share necessary personal information (for example, to facilitate you to use our affiliated company products or services through your Runster account, we will share your necessary account information with affiliated companies). If we share your personal sensitive information or affiliated companies change your personal information, The purpose of use and processing of information will require your authorization and consent again;
4. Sharing with authorized partners: Only to achieve the purposes stated in this privacy policy, some of our services will be provided jointly by us and authorized partners. We may share some of your personal information with partners to provide better customer service and user experience. For example, when it comes to user identity verification, we need to collect name, ID number, ID photo, facial feature information in personal biometric information, etc., and provide the aforementioned information to a third-party company; the third-party company has the right to obtain the above information for use Verification services and return identification results to us; third-party companies have the right to save the user's above-mentioned identity information and verification records of identity information, and have the right to use it for identity verification business related to the user. We will only share your personal information for legal, legitimate, necessary, specific, and clear purposes, and we will only share personal information necessary to provide services. Our partners have no right to use the shared personal information for other purposes unrelated to products or services.
We send information to vendors, service providers and other partners who support our business, including providing technical infrastructure services, analyzing how our services are used, measuring the effectiveness of advertising and services, providing customer service, and payment facilitation. or conduct academic research and investigations.
We will sign strict data protection agreements with companies, organizations and individuals with whom we share personal information, requiring them to process personal information in accordance with our instructions, this Privacy Policy and any other relevant confidentiality and security measures.
Transfer
We will not transfer your personal information to any company, organization or individual, except in the following circumstances:
1. Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties;
2. When it comes to mergers, acquisitions or bankruptcy liquidations, or other situations involving mergers, acquisitions or bankruptcy liquidations, if personal information is transferred, we will require new companies and organizations that hold your personal information to continue to be bound by this policy. Otherwise, we will require the company, organization and individual to re-obtain your authorization and consent.
Public disclosure
We will only publicly disclose your personal information under the following circumstances:
1. We may publicly disclose your personal information with your explicit consent or based on your active choice;
2. If we determine that you have violated laws and regulations or seriously violated the relevant agreement rules of Runster, or to protect the personal and property safety of users of Runster and its affiliated companies or the public from infringement, we may collect levies in accordance with laws and regulations or the relevant agreement rules of Runster. Disclose personal information about you with your consent, including related violations and measures Runster has taken against you.
Exceptions to obtaining prior authorization and consent when sharing, transferring, or publicly disclosing personal information
In the following circumstances, sharing, transferring, and publicly disclosing your personal information does not require your prior authorization and consent:
1. Relevant to national security and national defense security;
2. Relevant to public safety, public health, and major public interests;
3. Relevant to criminal investigation, prosecution, trial and judgment execution;
4. To protect your or other individuals’ life, property and other major legitimate rights and interests but it is difficult to obtain your consent;
5. Personal information that you disclose to the public on your own;
6. Collect personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels.
According to legal provisions, sharing and transferring de-identified personal information, and ensuring that the data recipient cannot recover and re-identify the subject of the personal information, does not constitute the external sharing, transfer and public disclosure of personal information. The use of such data Storage and processing will be without further notification to you and without your consent.
We store user-generated information in the country where the user is located. We will not transfer the above information overseas.
(1) Registration information: Until you instruct to cancel your account, your account will be deleted after verifying all rights and cancellation requests, or due to violations. From the date the cancellation verification is passed, the account information will be permanently deleted and all users will be inaccessible. Your account information.
(2) Login data: Information is retained for 6 months from the date of login;
(3) Personal information and profile media: Effective immediately through personal information settings. From the date of passing the logout verification, or being deleted due to violations, the account information will be anonymized and all users will not be able to access your account information;
(4) Chat information: Data is retained from the start time of the relevant interaction. Session information that is proactively deleted will be permanently deleted within 7 days;
(5) Account security: until you request to delete or amend personal information, or your account is deleted, whichever is earlier (however, data cached in third-party services may still be available);
(6) Metadata/log data: The data is retained for 3 months from the date of login, and then will be permanently deleted;
(7) Device data: until you instruct you to delete your account. Your account will be permanently deleted 6 months after the account deletion request is made;
(8) Cookie: The data is retained for 1 month from the date of login, and then will be permanently deleted.
1. To ensure the security of your information, we strive to take various reasonable physical, electronic and managerial security measures to protect your information so that your information will not be leaked, damaged or lost, including but not limited to SSL, Information encrypted storage and data center access control. We have also adopted strict management on employees or outsourced personnel who may have access to your information, including but not limited to adopting different authority controls based on different positions, signing confidentiality agreements with them, and monitoring their operations. We will provide corresponding security measures based on existing technologies to protect your information and provide reasonable security protection. We will try our best to prevent your information from being leaked, damaged or lost.
2. Your account has security protection function, please keep your account and password information properly. We will take security measures such as backing up to other servers and encrypting user passwords to ensure that your information is not lost, abused or altered. Despite the aforementioned security measures, please also understand that there are no "perfect security measures" on information networks.
3. When using our platform services for online transactions, if you want to disclose your personal information to the counterparty or potential counterparty, such as bank account information, contact information or postal address. Please protect your personal information properly and provide it to others only when necessary. If you find that your personal information has been leaked, especially your account and password, please contact our customer service immediately so that we can take appropriate measures.
We attach great importance to the management of your personal information and do our best to protect your rights to inquire, access, modify, delete, withdraw consent, cancel your account, and complain and report your personal information, so that you can protect your privacy. and information security.
1. Access to your personal information
You have the right to access your personal information unless otherwise required by laws and regulations or as otherwise required by judicial or administrative authorities. You can access your personal information yourself by:
1.1 Account information: If you wish to access or edit personal payment information, security information, etc. in your account, you can perform such operations through the "Me" page after logging in to your account;
1.2 Usage information: You can query your usage information through our product-related pages, including: dynamic release content, historical records, transaction information, etc.;
1.3 Other information: If you encounter operational problems during the visit and need to obtain other personal information that cannot be obtained as mentioned above, you can contact us at any time through Runster customer service. We will review the issues involved as soon as possible and respond promptly after having a dedicated person verify your user identity.
2. Correct or supplement your personal information
When you find that the information you provide us is incorrect, incomplete, or updated, you can make a correction or supplement request through the methods listed in this article "1. Access your personal information". We will respond promptly after review.
3. Delete your personal information
You can delete your personal information through the methods listed in this article "1. Access to your personal information".
You can make a request to us to delete personal information under the following circumstances:
3.1 If our processing of personal information violates laws and regulations;
3.2 If we collect and use your personal information without your consent;
3.3 If our handling of personal information seriously violates our agreement with you;
3.4 If you no longer use our products or services, or you actively cancel your account;
3.5 If we permanently no longer provide products or services to you.
If we decide to respond to your deletion request, we will also try our best to notify the subjects who obtained your personal information from us and require them to delete it in a timely manner, unless otherwise provided by laws and regulations, or unless these subjects obtain your independent authorization. At the same time, please be aware that if your public information in Runster is crawled, cached, stored, copied by other users or independent third parties that have no cooperation, association with us and are not under our control, or uploaded and saved on other websites by other users At this time, the relevant information will not be under our control.
After you delete your personal information from our products or services, we may not immediately delete the corresponding information from the backup system in accordance with the requirements of laws and regulations, but we will delete the information when the backup is updated.
4. Change the scope of your authorization and consent
4.1 You can turn off the geographical location, address book, camera, microphone, and photo album permissions in the device's own operating system, change the scope of consent, or withdraw your authorization. After withdrawing authorization, we will no longer collect information related to these permissions;
4.2 Specific business functions and services will require your information to be completed. When you withdraw your consent or authorization, we will no longer be able to provide you with the functions and services corresponding to the withdrawal of consent or authorization, and we will no longer process your corresponding personal information. However, your decision to withdraw your consent or authorization will not affect our previous processing of personal information based on your authorization.
5. Cancel account
You can cancel your account through "About Runster" on the "Me" - "Settings" page. Before you cancel your account, we will verify your personal identity, security status, device information, etc. For the logout process and content, please see the tips on the logout page. You know and understand that the act of canceling your account is irreversible. When you cancel your account, you will not be able to log in and use our products with this account. At the same time, the content and rights that have been generated by this account under Runster have been generated and have not been consumed. All rights and interests and future overdue interests will be cleared; all information under the account will be deleted or anonymized, unless otherwise provided by laws and regulations. If you have any questions during the logout process, you can contact Runster customer service in time to solve it.
6. Complaints and reports
You can make complaints or reports according to our publicized system. If you think your personal information rights may have been infringed, or find clues that your personal information rights have been infringed, you can go to [Me] - [Feedback] and enter the relevant interface to contact us. You may need to provide some material proof as required by us. Your identity. We will respond to your complaints and reports within 15 days after verification. We may reject certain requests that are unreasonably repetitive, pose risks to the legitimate rights and interests of others, or are extremely unrealistic.
7. In the following circumstances, we will not be able to respond to your request in accordance with legal and regulatory requirements:
7.1 Related to national security and national defense security;
7.2 Related to public safety, public health, and major public interests;
7.3 Related to criminal investigation, prosecution, trial and execution of judgments;
7.4 There is sufficient evidence that the personal information subject has subjective malice or abused his rights;
7.5 Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations;
7.6 Involving business secrets.
Our products and/or services are only for adults, and any minors under the age of 18 should not create their own personal account and/or use our products and/or services. If we discover that we have collected personal information from minors, we will try to delete the relevant data as soon as possible.
We may adjust or change this Privacy Policy from time to time. Any updates to this Privacy Policy will be announced on our app with the update time. Unless there are other mandatory provisions in laws, regulations or regulatory provisions, any updates to this Privacy Policy will be announced upon adjustment or change. The content will take effect immediately upon notification or publication. If you continue to use any of the services we provide or access our related applications after the privacy policy has been adjusted or changed, we believe this means that you have fully read, understood and accepted the modified privacy policy and are bound by it.
You can contact us through the following methods and we will respond to your request within 15 working days:
1. If you have any questions, comments or suggestions about the content of this policy, you can contact us via email: acysbapkeyno@mail.com;
2. If you find that personal information may have been leaked, you can complain and report via email: [acysbapkeyno@mail.com];